With one of the largest global Salesforce teams in the ecosystem, Merkle delivers transformative outcomes and maximizes Salesforce investments through tailored, data-driven experiences.
Merkle is renowned for its unparalleled expertise in data and identity, cross-cloud integration, and digital experience, all geared towards fostering customer intimacy and delivering clear value to brands. With two decades as a Salesforce partner, our heritage as a digital agency enriches our deep understanding of the Salesforce platform and our clients' customer needs, enabling us to offer experience-execution capabilities that set us apart from other partners.
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20
years as a Salesforce Partner -
3,000+
Salesforce-trained staff globally -
8,900+
Salesforce certifications -
9
Global Partner Advisory Board Members
Customer Data & Identity
We put your marketers in control of your data by leveraging our proprietary Merkury platform to uncover powerful consumer insights that inform program design and optimization.
Messaging & Journeys
We extract value from your martech investment with our unique consumer understanding to effectively engage your audience in a truly omnichannel and personalized way. We apply our follow-the-sun model to engage global audiences 24/7 and reduce operation costs while driving increased engagement and transactions.
Connected Experience & Commerce
The difference between a successful product launch and a successful new part of your business is the work that begins once you’re live. Our team excels at continually optimizing your products, helping you get the most value out of your investment.
Promotions & Loyalty Management
We are the only partner with the expertise to design, build, run, and optimize your program to get the most impact out of Salesforce Loyalty Management capabilities and drive the right outcomes for your consumers and your business.
CRM & Connected Care
We believe that service and sales are an opportunity for true one-to-one relationship building to reinforce a customer’s affinity for a brand. We help clients go beyond a siloed, transactional approach to an orchestrated experience that delivers a competitive advantage.
Insights & Analytics
We ensure improvements and outcomes our team deploy have a true impact on your business. Our 1,500+ analytics experts work to provide continuous enhancement to your processes, creating a virtuous cycle that ultimately unlocks the true value of your technology investments.
Join us at Dreamforce
Our experts will be based at LUCE within the Intercontinental Hotel San Francisco - just a 5-minute walk from the Moscone Center - to discuss how to get the most out of your Salesforce investments and leverage data-driven insights for unbeatable CX.
Merkle Martech Academy
Merkle offers an immersive ten-module series to help marketers connect the dots between Salesforce technologies and the everyday decisions, processes, and responsibilities that organizations demand.
Merkury Powered by Merkle and dentsu
Integrated directly with Salesforce, Merkury identifies anonymous customers with a cookieless ID – enhancing customer understanding without third-party cookies. The future of identity is here and available on Salesforce AppExchange.
