Siemens

Siemens Analytics Unlocked

Data-based optimization of campaigns in real time thanks to the self-service platform

Siemens Analytics Unlocked
Siemens Analytics Unlocked

The challenge

Making data-driven decisions

At Siemens, about 900 communication managers worldwide annually manage over 6,000 campaigns. Are these investments even worthwhile? To answer this question campaign managers have to investigate various tools, internal and external data sets and excel charts full of raw data daily. Frustrating, time-consuming, inefficient. Therefore our objective was to consolidate analytics data from different sources and to make it easily accessible to everyone. Using smart algorithms – for goal-oriented, data-based decisions.

  • 5,7 K

    campaigns per year

  • 23,3 %

    more effective budget planning

  • 12 h

    time saving per campaign

Our approach

  1. Central platform saves time.
    All important campaign data is centrally accessible via one platform. Managers profit from the reduced effort of collecting and summarizing data.
  2. An algorithm assumes data evaluation.
    Data from different sources are aggregated and compared with previously defined campaign objectives. The Engagement Score becomes the key KPI.
  3. Enable campaign managers.
    Thanks to the system's proactive recommendations, employees make data-based decisions and optimize campaigns in real time.
  4. Close cooperation with the target group.
    Campaign managers and analytics experts work closely together in the development process. We optimize the prototype and continuously run usability
Using data successfully with Analytics Unlocked
Merkle case study: Analytics Unlocked Dashboard
Merkle case study: visualization of Siemens' Analytics unlocked

The result

Company-wide measurable success

Campaign management on a whole new level: With the Analytics Unlocked platform, managers save twelve hours per campaign for major projects. Thanks to automated alerts and recommendations, they plan their budgets 23 percent more effectively. In this way Siemens ensures 900 satisfied campaign managers and benefits from an impressive overall saving from inefficient campaign costs.

Digital Communication Award for Analytics Unlocked.

Siemens and Merkle are celebrating: Analytics Unlocked received the Digital Communication Award in the category "Data-driven communication (incl. artificial intelligence)" in 2019.

Three Merkle winners of the Digital Communication Awards 2019 with Siemens
Three Merkle winners of the Digital Communication Awards 2019 with Siemens

Siemens

Quote
With Merkle, we take bold steps in digital communication. Their reliable, innovative, and passionate team consistently confirms our decision.
Author
Mark Seall
Author Description
Group Head of Digital Communications, Siemens AG

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