Siemens

Siemens Ingenuity

New platform for knowledge exchange combines artificial intelligence with co-creation

Merkle case study: Insights into Siemens' Ingenuity platform
Merkle case study: Insights into Siemens' Ingenuity platform

The challenge

Employee advocacy – democratizing corporate communications

People trust people – not companies. This is what Siemens believes in and relies on its employees as credible and authentic communicators. The challenge: in order to share knowledge, experience and skills online and convince the community the right skillset is needed. The aim is to provide more than 380,000 Siemens employees with a smart tool that enables them to share their expertise, exchange ideas, network and encourage users to engage in dialogue. For successful B2B communication through employee advocacy.

  • 2x

    longer retention time on Ingenuity than on Siemens.com.

  • 6x

    higher engagement on social media with Ingenuity content than on other posts.

  • 2 days

    are needed to create content – thanks to the AI-based writer's tool (previously: 3 weeks).

Our approach

  1. Authentic communication.
    380,000+ employees share their expertise as ambassadors.
  2. Central platform for knowledge exchange.
    Ingenuity is a platform where employees can share their knowledge with the community.
  3. AI for smart content.
    The intelligent Writer's Tool supports authors in creating digital content.
Merkle case study: insight into the #askmeanything area on Siemens Ingenuity
Merkle case study: insight into the AI of the Siemens Ingenuity platform
Merkle case study: insights into Siemens' Ingenuity platform

The result

We enable 380,000+ authors

Communication of the future – platform for knowledge, opinions and discussions: Already in the beta phase, the content hub was able to attract an incredible number of Siemens experts that write about their topics. Thus, inspiring new users and readers. Just a few months after the platform was introduced Siemens’ communications expenditure and budget efficiency has been impacted positively.

Siemens

Quote
With Merkle, we take bold steps in digital communication. Their reliable, innovative, and passionate team consistently confirms our decision.
Author
Mark Seall
Author Description
Group Head of Digital Communications, Siemens AG

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